Last Updated: November 29, 2023
1. Overview
Welcome to Cellsafesa.com, operated by Cell Safe SA. Our Refunds and Returns Policy is designed to ensure a fair and transparent process for our customers. By making a purchase on our website, you agree to comply with the terms outlined below.
2. Initiating a Return
If you are not satisfied with your purchase and wish to initiate a return, please follow these steps:
- Contact our Customer Support team at grantcox2005@gmail.com to inform us of your intent to return.
- Provide your order number, a brief explanation of the reason for the return, and any relevant details.
3. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The product must be in its original packaging and unused.
- The return request must be initiated within 30 days of the purchase date.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping method to ensure the safe return of the product.
5. Inspection and Processing
Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will process the refund within [X] business days.
6. Refunds
Refunds will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account.
7. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at grantcox2005@gmail.com with a photo of the damaged item. We will provide instructions on how to proceed with a return or replacement.
8. Contact Information
For any inquiries related to returns and refunds, please contact us at:
Cell Safe SA
Email: grantcox2005@gmail.com
Address: 7 Sunset Avenue
9. Fair Usage
We strive to be fair and reasonable in our approach to returns and refunds. Excessive or suspicious returns may be subject to review, and Cell Safe SA reserves the right to refuse returns in such cases.
10. Changes to the Policy
Cell Safe SA reserves the right to update this Refunds and Returns Policy at any time. The date of the latest update will be displayed at the top of this document.
By making a purchase on Cellsafesa.com, you acknowledge that you have read and understood this Refunds and Returns Policy and agree to its terms.